ICWP Case Management in Georgia
Helping You Navigate Georgia’s Independent Care Waiver Program
Navigating Medicaid waiver services can feel complicated. Hooks Case Management is here to help individuals and families understand their options, coordinate services, and navigate the Independent Care Waiver Program (ICWP).
Our case management team works with eligible ICWP participants throughout Georgia to help develop individualized plans, coordinate approved services, connect participants with resources, and support greater independence in their homes and communities.
What Is the Independent Care Waiver Program (ICWP)?
The Independent Care Waiver Program (ICWP) is a Georgia Medicaid home and community-based waiver program designed to help eligible adults with significant physical disabilities or traumatic brain injuries receive services and supports in their homes and communities rather than institutional settings.
ICWP can provide access to a variety of approved services based on an individual’s eligibility, assessed needs, and plan of care.
Case management is an important part of helping participants navigate these services and coordinate the supports available to them.
Who Does ICWP Serve?
Georgia’s ICWP is designed for eligible adults with significant physical disabilities or traumatic brain injuries who meet the program’s requirements.
Eligibility is determined by the appropriate Georgia Medicaid agencies and may involve factors such as age, Medicaid eligibility, level-of-care requirements, medical and functional needs, and other program criteria.
Hooks Case Management does not determine Medicaid or ICWP eligibility, but our team can help participants and families better understand the case management process and their next steps.
What Does an ICWP Case Manager Do?
An ICWP case manager helps coordinate the services and resources a participant needs to live as independently as possible in the community.
Depending on the participant’s needs and approved services, case management may include:
Individualized Care Planning
Helping develop and maintain a person-centered plan based on the participant’s needs, goals, preferences, and approved services.
Service Coordination
Helping coordinate authorized providers, services, and supports included in the participant’s plan of care.
Monitoring & Follow-Up
Maintaining ongoing communication and monitoring services to help ensure the participant’s needs and goals continue to be addressed.
Community Resources
Helping participants identify appropriate community resources and additional supports that may be available.
Advocacy & Participant Support
Helping participants understand their services, communicate needs, and remain involved in decisions about their care.
ICWP and Activities of Daily Living (ADLs)
Many individuals begin researching Medicaid waiver programs because everyday activities have become difficult.
These are often referred to as Activities of Daily Living (ADLs) and may include:
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Bathing
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Dressing
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Eating
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Toileting
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Mobility
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Transferring
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Other personal care needs
Difficulty completing ADLs may indicate that an individual needs additional services or support.
An ICWP case manager can help eligible participants coordinate authorized services based on their assessed needs and approved plan of care.
Physical Disability & Traumatic Brain Injury Support
ICWP specifically serves eligible individuals with significant physical disabilities and traumatic brain injuries.
Living with a physical disability or TBI can involve more than medical care. Individuals may need assistance coordinating services, navigating community resources, managing changes in their needs, and maintaining as much independence as possible.
Hooks Case Management provides person-centered case management focused on the individual—not simply a diagnosis.
Traditional & Enhanced ICWP Case Management
ICWP participants may receive different levels of case management based on their needs and program requirements.
Traditional Case Management
Traditional case management helps participants coordinate approved waiver services, maintain their plan of care, access resources, and monitor their ongoing needs.
Enhanced Case Management
Some participants with more complex needs may qualify for enhanced case management, which can involve additional coordination and monitoring.
The appropriate level of case management is determined according to Georgia Medicaid and ICWP requirements.
Why Choose Hooks Case Management?
Choosing a case management provider is an important decision.
At Hooks Case Management, we believe effective case management begins by listening to the individual and understanding what matters most to them.
Our approach focuses on:
Person-Centered Support
Your goals, needs, preferences, and independence remain at the center of the process.
Clear Communication
We work to make complicated processes easier to understand.
Care Coordination
We help connect the different pieces of your approved services and supports.
Community-Based Independence
Our goal is to help participants access the resources and services that support living safely and independently in their communities.
Ongoing Support
Needs can change. Case management provides continued coordination, monitoring, and communication throughout participation in the program.
Looking for an ICWP Case Manager in Georgia?
You don't have to navigate everything alone.
If you or someone you care for participates in ICWP, is going through the ICWP process, or needs more information about case management services, contact Hooks Case Management.
Our team is ready to answer your questions, discuss your situation, and help you understand your next steps.