Our Services
PERSONALIZED SUPPORT FOR EVERY STEP FORWARD
Navigating waiver programs, healthcare services, and community resources can feel overwhelming. Hooks Case Management Services, LLC provides compassionate, person-centered case management to help individuals and families understand their options, coordinate essential services, and move forward with confidence.
We take the time to understand each client’s unique needs and goals. From the initial assessment to ongoing care coordination, our team remains committed to providing dependable guidance, advocacy, and support.
INDEPENDENT CARE WAIVER PROGRAM — ICWP
Support built around the individual.
HCMS provides statewide case-management support through Georgia’s Independent Care Waiver Program.
We help individuals with disabilities coordinate services and connect with resources that support greater independence at home and in the community.
Our case managers work closely with clients, families, service providers, and community partners to help ensure services remain organized and responsive to each person’s changing needs.
ELDERLY & DISABLED WAIVER PROGRAM — EDWP
Helping all the pieces work together.
HCMS provides case-management support through the Elderly and Disabled Waiver Program for seniors and individuals with disabilities who need community-based services and support.
We serve clients in Bibb, Crawford, Peach, Twiggs, Houston, Monroe, Henry, Spalding, Upson, and Pulaski counties.
ASSESSMENT & PLANNING
We begin by listening. Our case managers complete a comprehensive assessment to understand the client’s needs, goals, preferences, and current circumstances.
We then develop a personalized care plan designed to provide clear direction and appropriate support.
RESOURCE COORDINATION
Finding the right services can be challenging. We connect clients with appropriate healthcare providers, community programs, social services, and other valuable resources.
We also communicate with providers to help keep services organized and coordinated.
CLIENT ADVOCACY
Every client deserves to be heard and treated with dignity. We advocate for our clients, help communicate their needs, and work to ensure they receive the services, resources, and support they deserve.
ONGOING SUPPORT
Needs and circumstances can change over time. We monitor each client’s progress, maintain communication with their care team, and adjust services when necessary.
Our support continues throughout the client’s care journey.
Our Approach
Listen
We learn about your needs, concerns, preferences, and personal goals.
Assess
We complete a comprehensive assessment and identify areas where support may be needed.
Plan
We develop a personalized care plan centered on your individual needs and goals.
Connect
We coordinate appropriate healthcare, social, and community resources.
Support
We monitor your progress, advocate for your needs, and adjust services when circumstances change.
