Privacy Policy
A legal disclaimer
The information provided on the Hooks Case Management Services, LLC website is for general informational purposes only. While we strive to keep the information on this website accurate and current, we make no guarantees regarding the completeness, accuracy, reliability, or availability of any information, services, or resources presented.
Information on this website should not be considered medical, legal, or other professional advice and should not be used as a substitute for consultation with an appropriately qualified professional.
Information regarding programs, eligibility, Medicaid waivers, case management services, or other healthcare and community-based services is subject to applicable requirements and may change. Eligibility for any specific program or service is determined by the appropriate government agency, program administrator, or other authorized entity and is not guaranteed by Hooks Case Management Services, LLC.
Submitting a contact or referral form through this website does not guarantee eligibility, enrollment, acceptance, or the provision of services and does not, by itself, establish a client or case management relationship.
This website may contain links to third-party websites or resources. Hooks Case Management Services, LLC is not responsible for the content, availability, privacy practices, or accessibility of third-party websites.
By using this website, you acknowledge that Hooks Case Management Services, LLC is not liable for losses or damages resulting from reliance on information provided through this website, to the extent permitted by applicable law.
For questions regarding our services or information presented on this website, please contact Hooks Case Management Services, LLC directly.
Privacy Policy - the basics
Hooks Case Management Services, LLC respects your privacy and is committed to protecting the personal information you provide when using our website.
This Privacy Policy explains the types of information we may collect through our website, how that information may be used, and the steps we take to protect it. Information may be collected when you contact us, submit an inquiry or referral, request information about our services, or otherwise interact with our website.
We use information submitted through our website primarily to respond to inquiries, communicate with individuals seeking services, process appropriate requests or referrals, and improve the accessibility and effectiveness of our services.
We do not sell or rent personal information submitted through our website. Information may be shared with authorized service providers or other parties when necessary to operate our services, fulfill a request, comply with applicable laws, or as otherwise permitted or required by law.
Because Hooks Case Management Services, LLC operates within the healthcare and case management field, certain information may be subject to additional privacy protections. When applicable, protected health information is handled in accordance with applicable privacy and security requirements and our organization's established policies and procedures.
By using this website, you acknowledge the privacy practices described in this policy. We encourage visitors to review this Privacy Policy periodically, as it may be updated to reflect changes in our services, technology, or applicable requirements.
What to include in the Privacy Policy
For Hooks Case Management Services, LLC, I’d include these sections in the full Privacy Policy, especially because the website may receive case-management inquiries and referrals.
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Information We Collect — name, phone number, email, address, and information voluntarily provided through contact/referral forms.
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How We Collect Information — website forms, direct communications, cookies, and basic website analytics.
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How We Use Information — responding to inquiries, processing referrals, determining how to assist someone, communicating about services, and operating the website.
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Healthcare & Sensitive Information — explain that information related to healthcare or services may receive additional protections where applicable.
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HIPAA & Protected Health Information (PHI) — if Hooks is a HIPAA-covered entity or business associate and the website actually handles PHI, explain that PHI is subject to applicable HIPAA policies and the organization's Notice of Privacy Practices.
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Sharing Information — identify circumstances where information may be shared with authorized service providers, government/program entities, or as legally required.
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No Sale of Personal Information — if accurate, clearly state that Hooks does not sell personal information.
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Cookies & Analytics — disclose Wix cookies, analytics, and any other tracking technologies actually used.
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Third-Party Services — disclose relevant outside services or integrations that may process visitor information.
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Data Security — describe reasonable administrative, technical, and organizational safeguards without promising that security is absolute.
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Data Retention — explain generally how long information is retained or what determines the retention period.
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Privacy Rights & Choices — explain how someone can request access, correction, or deletion where applicable.
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Children's Privacy — address whether the website is intended for children and how information involving minors is handled, if relevant.
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External Links — explain that Hooks isn't responsible for the privacy practices of third-party websites.
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Policy Updates — state that the Privacy Policy may change and include a "Last Updated" date.
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Contact Information — provide an email, phone number, or other method for privacy questions.
One important distinction for Hooks: a website Privacy Policy and HIPAA Notice of Privacy Practices (NPP) aren't the same document. If Hooks is legally required to provide an NPP, the general website Privacy Policy shouldn't be used as a replacement for it.
If you want, I can write the complete Hooks Privacy Policy ready to copy and paste into Wix, including language appropriate for its ICWP/EDWP case-management website.